Cancellation Policy

Charges are based on how many days before your departure date we receive your written cancellation request.

For a Group Trip or Fixed Departure, the Booking Advance is the per-seat amount stated on the relevant trip page, pricing modal, quotation or booking confirmation and may vary from trip to trip. For a private, customised or other non-group booking, the Booking Advance is 25% of the full tour cost.

In every case, and in addition to the above:

• Airfare. Actual airline cancellation charges apply separately, as levied by the airline.
• Non-Refundable Services. No refund or credit is available against airfare, visa fees, Inner Line or Protected Area Permits, insurance premiums, event or activity tickets, or special hotel deposits.
• GST. GST at the applicable rate (currently 5%) is chargeable on the cancellation amount, as cancellation charges constitute consideration for a supply of services under GST law.

Reason for cancellation. These charges apply regardless of the reason for cancellation, including visa rejection, no-show, incomplete documentation, denied boarding, or personal inability to travel.

Variations. Charges may differ for customised trips, international trips and certain peak dates, where supplier terms are stricter. Any such variation will be stated in your quotation and will prevail over the table above. For international trips, please confirm the applicable cancellation and rescheduling charges with your travel consultant before booking.

Where we cancel or materially curtail a trip, the charges in Section 1 do not apply.

Minimum group size. All fixed departures require a minimum of 8 full-paying travellers to operate. Where this minimum is not met, we will notify you at the earliest opportunity and offer you a choice of:

• an alternate departure date for the same trip;
• an alternate trip of comparable value; or
• a full Credit Note for the land portion of your booking.

Force majeure and operational cancellation. Where we cancel due to a force majeure event — natural disaster, landslide, pass or border closure, permit suspension, civil unrest, epidemic, government order or similar — or for operational necessity, we will offer a Credit Note or, where amounts are recoverable from vendors, a refund of the land portion.

In both cases, Non-Refundable Services already committed on your behalf will be deducted as per vendor terms.

Independently booked travel. Where we cancel a trip, we are not liable for the cost of flights, visas, insurance or accommodation you booked independently, or that we facilitated on your behalf, as these are governed by third-party terms and are typically non-refundable. We will assist you in seeking recovery from those providers where possible.

Where any portion of your payment is recoverable, OWF Trips issues a Credit Note by default. Cash refunds may be considered case by case at our discretion, having regard to the reason for cancellation, the amount recoverable from vendors, and your circumstances.

• Credit Notes are valid for 12 months from the date of issue.
• They are redeemable only against OWF Trips-operated packages, and cannot be applied to flights, visas, insurance or other third-party services.
• They are non-transferable to another person and cannot be redeemed for cash.
• The full value must be redeemed in a single booking. Partial redemption and carry-forward of a balance are not permitted unless agreed by us in writing.
• Redemption is subject to prevailing prices, availability and package terms at the time of use. Where the new trip costs more, the difference is payable as per the applicable payment schedule.

Timelines. Credit Notes are issued within 7 working days of the cancellation date. Where a cash refund is approved, it is processed within 7–10 working days of that approval, to the same account or banking instrument from which the original payment was made.

For international bookings, the value of a Credit Note or refund is calculated using the Rate of Exchange prevailing on the date of cancellation.

• Submit your cancellation in writing, by email to bookings@owftrips.in or via our official WhatsApp business number. Verbal or telephonic cancellations are not accepted.
• Include your booking reference number, full name and trip details.
• The cancellation date is the date on which we receive your written request, not the date we acknowledge it.
• You will receive written acknowledgement within 2 business days.

If you would prefer to move your trip rather than cancel it, rescheduling may be available — free of charge in some cases, if you give enough notice. Rescheduling requests made too close to departure are treated as cancellations under Section 1.

The full rescheduling schedule is set out in Clause 10 of our Terms & Conditions.

Our team is available 10 AM – 7 PM on +91 82969 66873 or at bookings@owftrips.in.

If you are dissatisfied with how a cancellation has been handled, you may escalate to our Grievance Officer:

Complaints are acknowledged within 48 hours and we aim to resolve them within one month. Nothing in this policy affects your rights under the Consumer Protection Act, 2019.